Autonomous L1 & L2 Resolution

Your help desk is solving a password reset
Vrexo already did.

Autonomous ticket resolution for MSPs. No suggestions, no approvals, no human in the loop. Vrexo reads, diagnoses, executes, and resolves so your engineers work on what matters.

Start 30-Day TrialSee How It Works
94%
Classification Accuracy
<2min
Avg Resolution Time
85%
Fewer Critical Incidents
300-500%
First-Year ROI
CORE ENGINE

Workflow Engine

Every ticket flows through a deterministic pipeline. Classification in under 1ms. Resolution without human intervention.

vrexo://engine/pipeline
INPUT

Inbound Ticket

Email · PSA · Portal

ConnectWise, Autotask, HaloPSA, email, or client portals.

CLASSIFY

Vrexo Router (vRouter)

Proprietary Vrexo Technology · <1ms

Deterministic ML intent classification trained on global MSP datasets. No generative overhead.

Mechanism:Proprietary ML intent classification engine
Latency:<1ms (Deterministic speed)
Accuracy:94% classification accuracy on global MSP datasets
Sources:ConnectWise / Autotask / HaloPSA native API
Fallback:Automated LLM escalation only when confidence < 94%
MCP
Model Context Protocol / Direct Access
API Query
RMM & Identity
Hybrid RRF
Knowledge Base & Vector Search
CONTEXTUALIZE + EXECUTE

Virtual Agent

Deep Context Engine · LLM Agnostic

Deep Contextualization: Retrieves full ticket history and environment-specific data via MCP/RRF BEFORE executing deterministic resolution. Isolated data, your tenant only.

MCP:Model Context Protocol: direct tool access, no middleware
API Query:Real-time data from RMM agents & Identity providers
RRF Search:Hybrid vector + keyword search across knowledge base
History:Full ticket history & environment-specific pattern analysis
Security:Isolated Data Architecture. Zero cross-client data leakage
Execution:Deterministic resolution after deep contextualization
OUTPUT

Multichannel

Teams · Email · PSA

Resolution delivered, ticket closed, user notified.

Teams
Email
Ticket
pipeline:deterministic
classification:<1ms
context:MCP + RRF
resolution:<90s
escalation:full-context
Vrexo Console: Live Flow
LIVE
Waiting for next ticket▋
CAPABILITIES

What Vrexo Does

Not suggestions. Not copilots. Autonomous execution across your entire stack.

< 2 min avg

Autonomous L1 & L2 Resolution

Password resets, MFA lockouts, VPN issues, printer fixes. Resolved end-to-end without a technician touching the ticket.

94% accuracy

ML Triage & Classification

Every ticket categorized, prioritized, and routed in milliseconds. RRF-powered hybrid search, not static rules.

2 min end-to-end

Full Lifecycle Automation

User onboarding to offboarding. Provision accounts, assign licenses and groups, revoke access. Fully automated.

85% fewer incidents

Predictive Incident Prevention

Pattern analysis across your entire client base. Predicts failures and prevents issues before they breach SLAs.

EXECUTION LOGS

Real Resolutions, Not Demos

Every action logged, auditable, and traceable. Here's what autonomous resolution looks like.

Password Resetvia Entra ID
90s
Ticket received
User locked out, parsed from email
Identity verified
Matched against Entra ID directory
Credentials reset
New temporary password generated
User notified
Email + Teams notification sent
Ticket closed
PSA updated with resolution log
Resolved autonomously. No human intervention
COMPARISON

Why Vrexo

Most "AI-powered" tools suggest. Vrexo executes.

Feature
Traditional
Vrexo
Ticket Classification
Rules-based, manual setup
ML-powered, 94% accuracy
Resolution
Suggests to human
Executes autonomously
Time to Resolve L1
15–45 minutes
< 2 minutes
Setup Time
Weeks of configuration
48 hours
Learning
Static rules, no adaptation
Continuously adapts
Approach
Reactive
Predictive
INTEGRATIONS

Plugs Into Your Stack

22+ integrations. No migration required. Vrexo connects to your existing tools via API and starts operating same-day.

PSA
ConnectWise
Autotask
HaloPSA
Kaseya BMS
SuperOps
RMM
ConnectWise Automate
Datto RMM
NinjaRMM
Kaseya VSA
Identity
Microsoft 365
Entra ID
Okta
JumpCloud
Security & Ops
Ironscales
Auvik
Veeam
IT Glue
Hudu

+ Google Workspace, MSP360, Atlassian, ScreenConnect, and more

ROI CALCULATOR

Calculate Your Savings

See how much Vrexo can save your MSP annually by automating repetitive L1 and L2 tickets.

Your Help Desk
5 techs
130
$18,000/yr
$2,000$80,000
60%
10%90%
Hidden Costs Included
Customer support friction+10%
SLA breach penalties+5%
L1 to L2 escalations+15%
Overhead multiplier (benefits, tools)x1.3
Estimated Annual Savings
$77,571
per year with 85% autonomous resolution
First-Year ROI
Net savings after Vrexo cost
400%
Cost Breakdown
Fully loaded team cost$117,000
Hidden costs (friction, SLA, escalation)+$35,100
Total current cost$152,100
Cost on repetitive tickets (60%)$91,260
Vrexo saves (85% automated)$77,571
ONBOARDING

Live in 48 Hours

Not 48 days. Three steps from kickoff to autonomous resolution.

0130 min

Kickoff Call

We map your PSA, RMM, and identity stack. Share your runbooks and escalation rules. That's it.

02Same day

Deploy & Connect

Vrexo connects to your tools, imports your processes, and starts learning your environment. No weeks of config.

0330 days

30-Day Guided Trial

Vrexo operates alongside your team. Monitor every action, tune confidence thresholds, prove ROI before you commit.

SECURITY

Enterprise-Grade by Default

Vrexo runs on Microsoft Azure AI infrastructure with built-in compliance controls. Your data stays yours: isolated, encrypted, and never used for training.

SOC 2 Type II
Audited security controls
HIPAA
Healthcare data compliance
ISO 27001
Information security management
Security Features
Microsoft Azure AI infrastructure
Encrypted in transit and at rest
Isolated tenant environments
Built-in data loss prevention
Never trains on customer data
Customer-controlled retention policies

Stop paying engineers to reset passwords.

30-day guided trial. Measure ROI before you commit. Pricing based on ticket volume and team size.

Request a DemoTalk to Sales

Most MSPs see 300–500% ROI in the first year