Autonomous L1 & L2 Resolution

Your help desk is solving a password reset
Vrexo already did.

Autonomous ticket resolution for MSPs. No suggestions, no approvals, no human in the loop. Vrexo reads, diagnoses, executes, and resolves so your engineers work on what matters.

94%
Classification Accuracy
<2min
Avg Resolution Time
85%
Fewer Critical Incidents
300-500%
First-Year ROI
CAPABILITIES

What Vrexo Does

Not suggestions. Not copilots. Autonomous execution across your entire stack.

< 2 min avg

Autonomous L1 & L2 Resolution

Password resets, MFA lockouts, VPN issues, printer fixes. Resolved end-to-end without a technician touching the ticket.

94% accuracy

ML Triage & Classification

Every ticket categorized, prioritized, and routed in milliseconds. RRF-powered hybrid search, not static rules.

2 min end-to-end

Full Lifecycle Automation

User onboarding to offboarding. Provision accounts, assign licenses and groups, revoke access. Fully automated.

85% fewer incidents

Predictive Incident Prevention

Pattern analysis across your entire client base. Predicts failures and prevents issues before they breach SLAs.

COMPARISON

Why Vrexo

Most "AI-powered" tools suggest. Vrexo executes.

Feature
Traditional
Vrexo
Ticket Classification
Rules-based, manual setup
ML-powered, 94% accuracy
Resolution
Suggests to human
Executes autonomously
Time to Resolve L1
15–45 minutes
< 2 minutes
Setup Time
Weeks of configuration
48 hours
Learning
Static rules, no adaptation
Continuously adapts
Approach
Reactive
Predictive
INTEGRATIONS

Plugs Into Your Stack

22+ integrations. No migration required. Vrexo connects to your existing tools via API and starts operating same-day.

PSA
ConnectWise
Autotask
HaloPSA
Kaseya BMS
SuperOps
RMM
ConnectWise Automate
Datto RMM
NinjaRMM
Kaseya VSA
Identity
Microsoft 365
Entra ID
Okta
JumpCloud
Security & Ops
Ironscales
Auvik
Veeam
IT Glue
Hudu

+ Google Workspace, MSP360, Atlassian, ScreenConnect, and more

ONBOARDING

Live in 48 Hours

Not 48 days. Three steps from kickoff to autonomous resolution.

0130 min

Kickoff Call

We map your PSA, RMM, and identity stack. Share your runbooks and escalation rules. That's it.

02Same day

Deploy & Connect

Vrexo connects to your tools, imports your processes, and starts learning your environment. No weeks of config.

0330 days

30-Day Guided Trial

Vrexo operates alongside your team. Monitor every action, tune confidence thresholds, prove ROI before you commit.

SECURITY

Built on Microsoft Azure AI

Vrexo runs as an application layer over Microsoft Azure AI. Your deployments inherit Azure's platform certifications and data-handling guarantees. The certifications below belong to Microsoft Azure, not Vrexo.

SOC 2 Type II
Azure AI platform
ISO 27001 + 42001
Azure AI platform
HIPAA BAA-eligible
via Azure
Platform Controls
Models don't train on your data (Microsoft Azure commitment)
Stateless models: no prompt or output retention
Encrypted at rest (AES-256) and in transit (TLS)
Tenant isolation via dedicated project containers
Private endpoints, VNet, and Azure Key Vault support
Data residency in your selected Azure region

Stop paying engineers to reset passwords.

30-day guided trial. Measure ROI before you commit. Pricing based on ticket volume and team size.

Most MSPs see 300–500% ROI in the first year