Terms of Service
Vrexo LLC. Effective date: April 19, 2026.
These Terms of Service ("Terms") govern your access to and use of the Vrexo platform and website operated by Vrexo LLC. Please read them carefully.
1. Acceptance of terms
By accessing or using the Vrexo platform or vrexohq.com, you agree to be bound by these Terms of Service and our Privacy Policy. If you are accepting these terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these terms, do not use the Service.
2. Description of the Service
Vrexo provides a cloud-based autonomous operations platform for managed service providers. The platform connects to customer PSA, RMM, and identity systems and resolves IT support tickets without human intervention, subject to configurable confidence thresholds. The specific features and capabilities available to you depend on your subscription plan.
3. Accounts and access
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify Vrexo immediately at support@vrexohq.com if you suspect unauthorized access to your account. Vrexo is not liable for losses resulting from unauthorized account access that occurs through no fault of Vrexo. You may not share account credentials with individuals outside your organization or use a single account to serve multiple unrelated organizations.
4. Trial period
New customers may use the Service during a 30-day guided trial period. During the trial, full platform functionality is available. Vrexo may terminate a trial at any time if the Service is being used in violation of these Terms. At the end of the trial, continued use of the Service requires a paid subscription. Vrexo does not charge payment information during the trial and will not charge you without your explicit consent to a paid plan.
5. Payment terms
Paid subscriptions are billed on a monthly or annual basis depending on your selected plan. Prices are based on ticket volume and team size as specified in your order. Fees are due at the beginning of each billing period. If payment fails, Vrexo may suspend access to the Service after providing reasonable notice. All fees are non-refundable except as required by applicable law or as expressly stated in these Terms. Vrexo reserves the right to adjust pricing with 30 days written notice.
6. Acceptable use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not use the Service to process data in violation of applicable law, to interfere with or disrupt the Service or its infrastructure, to attempt unauthorized access to any part of the Service or connected systems, to transmit malicious code, or to engage in activity that places unreasonable load on the platform. Vrexo may suspend or terminate access for violations of this section without prior notice.
7. Intellectual property
Vrexo retains all rights, title, and interest in the platform, including all software, algorithms, models, and documentation. These Terms do not transfer any intellectual property rights to you. You retain ownership of your data and any content you provide to the Service. You grant Vrexo a limited license to process your data solely as necessary to provide the Service. Vrexo does not claim ownership of your data and will not use it for purposes outside the scope of providing the Service.
8. Data and privacy
Vrexo processes your data in accordance with the Privacy Policy. For customers subject to GDPR, Vrexo acts as a data processor with respect to personal data you submit to the Service, and a Data Processing Agreement is available on request. You are responsible for ensuring you have the legal basis to submit personal data to the Service and for obtaining any necessary consents from your end users.
9. Warranties and disclaimers
Vrexo provides the Service on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Vrexo disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Vrexo does not warrant that the Service will be uninterrupted, error-free, or that autonomous resolutions will always be correct. You are responsible for setting appropriate confidence thresholds and for reviewing Vrexo's actions through the audit log.
10. Limitation of liability
To the maximum extent permitted by applicable law, Vrexo's total cumulative liability for all claims arising out of or related to these Terms or the Service is limited to the fees you paid to Vrexo in the 12 months preceding the claim. In no event will Vrexo be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, even if Vrexo has been advised of the possibility of such damages. Some jurisdictions do not allow limitation of liability for certain damages, so some of the above limitations may not apply to you.
11. Indemnification
You agree to indemnify and hold harmless Vrexo LLC, its officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
12. Term and termination
These Terms are effective from the date you first use the Service and continue until terminated. Either party may terminate a subscription by providing 30 days written notice before the end of the current billing period. Vrexo may terminate your access immediately for material breach of these Terms, failure to pay fees, or conduct that poses a security risk to the platform or other customers. Upon termination, your access to the Service ends and your data will be deleted from our systems within 30 days.
13. Governing law
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict of law provisions. Any disputes arising under these Terms will be resolved in the state or federal courts located in Wyoming, and both parties consent to the exclusive jurisdiction of those courts.
14. Changes to these terms
Vrexo may update these Terms from time to time. For material changes, we will provide at least 14 days written notice to active customers before the changes take effect. Continued use of the Service after the effective date of updated Terms constitutes acceptance. If you do not agree to updated Terms, you may terminate your subscription before the effective date.
Contact
Questions about these Terms? Contact Vrexo LLC at legal@vrexohq.com.