Small team. Hard problem. Real results.
Vrexo is a small team solving a specific, measurable problem: the volume of repetitive L1 and L2 tickets that consume most of an MSP engineer's day. We are not building a copilot. We are building infrastructure that resolves tickets without asking for help.
If that sounds like work worth doing, we want to hear from you.
Open positions
Senior Software Engineer, Platform
You will work on the core resolution engine: the classification pipeline, the execution layer, and the integrations that connect Vrexo to PSA and RMM platforms. This is low-level work on high-stakes systems. Tickets are resolved or not. There is no ambiguity in the success metric.
- 5+ years of backend engineering experience
- Strong proficiency in TypeScript, Python, or Go
- Experience with ML inference pipelines or real-time event-driven systems
- Familiarity with Microsoft Azure services (a strong plus)
- Comfort operating in an environment where you own what you ship
Solutions Engineer
You will own the technical side of every new customer deployment. That means understanding the MSP's existing stack, mapping their runbooks into Vrexo's configuration, and making sure the first live tickets are resolved correctly. You are the bridge between sales and the engineering team.
- Experience in a technical sales or pre-sales engineering role
- Working knowledge of MSP tooling: ConnectWise, Autotask, Datto, NinjaRMM, Entra ID
- Ability to read and debug configuration-level issues without hand-holding
- Strong communication skills with both technical and non-technical stakeholders
- Background in MSP operations is a significant advantage
Customer Success Lead
You will manage the post-deployment relationship with our MSP customers. That means tracking resolution rates, identifying automation gaps, running quarterly business reviews, and making sure customers can prove ROI to their own leadership. You are accountable for retention.
- 3+ years in customer success, account management, or a similar role at a B2B SaaS company
- Analytical: comfortable working with ticket data and producing ROI-focused reports
- Experience with IT services or MSP industry is a strong plus
- Proactive communicator who escalates early and follows through
Do not see a fit?
If you have deep experience in MSP operations, AI systems, or enterprise SaaS and want to work on a problem worth solving, send us a note.
careers@vrexohq.com