48 Hours to Live: What Vrexo's Deployment Actually Looks Like
Enterprise software does not have to take months to configure. Here is what happens in the 48 hours before Vrexo starts resolving your tickets.
Most enterprise software comes with an onboarding process measured in months. Professional services engagements. Data migration projects. Training programs for your team. Pilot phases that generate presentations but not results.
The reason is usually architecture. Systems that require extensive configuration are systems that were not designed around your existing tools. They need to be taught your environment because they did not start from it.
Vrexo connects to where your data already lives, reads your existing processes, and calibrates on your ticket history. Deployment is fast because there is nothing to rebuild.
The 48-hour timeline
We map your PSA, RMM, and identity stack. You share your escalation rules and the ticket categories you want automated first. That is everything we need. No lengthy discovery process, no requirements documents.
Vrexo connects to your tools via API. It imports your open and closed ticket history, reads your existing runbooks and knowledge base entries, and maps your user and client structure. No manual data entry.
The ML model runs against your historical ticket data. It learns your client naming conventions, your common ticket patterns, and the resolution paths your technicians have used. Classification accuracy on your specific data is established before any ticket is touched.
Vrexo runs alongside your team without acting. Every incoming ticket is classified and a resolution is proposed in the background. You compare Vrexo's proposed outcomes against what your team actually does. This is how confidence thresholds get set: on real data from your environment.
Tickets above your confidence threshold resolve autonomously. Tickets below it route to your team with classification, recommended action, and full context pre-populated. You review every action in the audit log. Nothing runs outside your visibility.
What you need to provide
API credentials for your PSA, your RMM, and your identity platform. Access to your existing runbooks or knowledge base, even if they are informal. Your escalation rules and the ticket categories you consider high-priority.
That is it. You do not need to pre-classify your ticket history, write new automation scripts, or train anyone on a new interface. Vrexo reads the history and learns the patterns.
The 30-day guided trial
Going live in 48 hours does not mean committing to anything. The first 30 days are a guided trial. Vrexo runs in your environment. You monitor every action through the audit log. You tune confidence thresholds based on what you see. You measure resolution rates and time-to-close against your baseline.
By the end of the first month, you have real data on what Vrexo resolved, how accurately it classified, and what the ROI looks like for your specific ticket volume. You make a decision based on evidence, not projections.
Ready to see a deployment on your stack?
Request a demo